COVID-19 Updated 2021-01-04

We have received a lot of inquiries concerning the novel coronavirus (COVID-19), and we take those concerns very seriously. In an effort to support your safe and healthy settlement in Canada, please find FAQs and related resources below:

  • Can I still enter Canada? 

Currently, the Canadian government has banned incoming travel from all foreign nationals, with some exceptions. Citizens and Permanent Residents can still enter the country. Information from the Canadian Government can be found here.

  • What if I only have a CoPR or a visa? Can I enter Canada?

You won’t be allowed to enter Canada right now if you’re coming to validate your COPR and become a permanent resident, unless you are exempt from the travel restrictions.

You are exempt from the current travel restrictions and can come to Canada if you have a valid COPR, and

  • the COPR was issued on or before March 18, 2020, or
  • the COPR was issued after March 18, 2020 and you are an immediate family member sponsored by a Canadian citizen or permanent resident (note that grandparents are not considered immediate family members and cannot come to Canada at this time), or you’re currently living in the U.S. and will be coming to Canada directly (transiting through the U.S. to Canada doesn’t apply).

To meet the travel restriction exemptions, you must also

  • be coming to Canada to settle permanently (you cannot come to Canada and leave to go live in another country, even if it’s temporary)
  • show you’re able to quarantine for 14 days

  • I’m unable to land in Canada before my documents expire, what should I do?

If your PR application has been approved but you can’t travel to Canada before your documents expire, you do not need to contact IRCC until you are ready to move to Canada permanently. Details can be found here 

  • Will I have to quarantine or self-isolate once I arrive in Canada?

The government of Canada is now enforcing mandatoryquarantine or self-isolation for 14 days. Before travelling to Canada, you must plan for your mandatory 14-day quarantine period, which starts on the date you arrive. 

  • What should I expect at the airport? Is there a screening process?

At this time, we do not have information on what to expect at Canadian airports, however you will be asked if you have suitable plans for quarantine or isolation for 14 days. You will also have to use ArriveCAN to provide mandatory travel information required for entry into Canada.  

  • Because my estimated arrival date has changed, can I still use pre-arrival services? 

All our services will continue to be available to our clients as long as they are approved as PR. Please remember to update your “estimated arrival date” on our platform, as accounts become deactivated after 3 months of inactivity. Refer to our website for updates and information. 

  • Can I still do a soft landing? 

No. You must come to Canada to settle permanently at this time, you cannot come to Canada and leave to go live in another country, even if it’s temporary. Details can be found here 

  • Are there any financial assistance for newcomers? 

Please visiGovernment of Canada COVID-19 benefits and services page for details on available benefits. 

If you have any other questions or concerns, please refer to the following government resources: