COVID-19 Updated 2020-11-13

We have received a lot of inquiries concerning the novel coronavirus (COVID-19), and we take those concerns very seriously. In an effort to support your safe and healthy settlement in Canada, please find FAQs and related resources below:

  • Can I still enter Canada? 

Currently, the Canadian government has banned incoming travel from all foreign nationals, with some exceptions. Citizens and Permanent Residents can still enter the country. Information from the Canadian Government can be found here.

  • What if I only have a CoPR or a visa? Can I enter Canada?

If you had been approved for permanent residence before the travel restrictions were announced on March 18th, 2020, you are exempt.If you were approved for permanent residence after the travel restrictions were announced on March 18th, 2020, please visit this page for details on who can travel to Canada as you might still be able to come to Canada if you fall under one of the exemptions. 

  • I’m unable to land in Canada before my documents expire, what should I do?

If your PR application has been approved but you can’t travel to Canada before your documents expire, you do not need to contact IRCC until you are ready to move to Canada permanently. Details can be found here 

  • Will I have to quarantine or self-isolate once I arrive in Canada?

The government of Canada is now enforcing mandatoryquarantine or self-isolation for 14 days. Before travelling to Canada, you must plan for your mandatory 14-day quarantine period, which starts on the date you arrive. 

  • What should I expect at the airport? Is there a screening process?

At this time, we do not have information on what to expect at Canadian airports, however you will be asked if you have suitable plans for quarantine or isolation for 14 days. You will also have to use ArriveCAN to provide mandatory travel information required for entry into Canada.  

  • Because my estimated arrival date has changed, can I still use pre-arrival services? 

All our services will continue to be available to our clients as long as they are approved as PR. Please remember to update your “estimated arrival date” on our platform, as accounts become deactivated after 3 months of inactivity. Refer to our website for updates and information. 

  • Can I still do a soft landing? 

No. You must come to Canada to settle permanently at this time, you cannot come to Canada and leave to go live in another country, even if it’s temporary. Details can be found here 

  • Are there any financial assistance for newcomers? 

Please visiGovernment of Canada COVID-19 benefits and services page for details on available benefits. 

If you have any other questions or concerns, please refer to the following government resources: