CCOVID-19 Update – Effective 04/17/2020

We have received a lot of inquiries concerning the novel coronavirus (COVID-19), and we take those concerns very seriously. In an effort to support your safe and healthy settlement in Canada, please find FAQs and related resources below:

  • Can I still enter Canada? 

Currently the Canadian government has banned incoming travel from all foreign nationals, with some exceptions. Citizens and Permanent Residents can still enter the country. Information from the Canadian Government can be found here.

  • What if I only have a CoPR or a visa? Can I enter Canada?

If you had been approved for permanent residence before the travel restrictions were announced on March 18th, 2020, you are exampted from the travel restrictions. Details of update on exemptions to travel restrictions can be found here.

If you were approved for permanent residence after the travel restrictions were announced on March 18th, 2020, please contact IRCC through their web form for more information.

  • I’m unable to land in Canada before my documents expire, what should I do?

If your PR application has been approved but you can’t travel to Canada before your documents expire, contact IRCC to let them know via their web form.

  • Will I have to self-isolate once I arrive in Canada?

The government of Canada is now enforcing mandatory self-isolation for 14 days. If you do not have an adequate location to self-isolate, the Chief Public Health Officer of Canada will designate a facility where you must remain for 14 days.

  • What should I expect at the airport? Is there a screening process?

At this time, we do not have information about what to expect at Canadian airports, however you will be asked if you have an adequate location to self-isolate for 14 days. More travel information can be found here.

  • Because my estimated arrival date has changed, can I still use pre-arrival services? 

All our services will continue to be available to our clients as long as they have PR status. Please remember to update your “estimated arrival date” on our platform, as accounts become deactivated after 3 months of inactivity. Refer to our website for updates and information.

  • Can I still do a soft landing? 

At this time the Canadian government is discouraging all non-essential travel. We suggest you review the government’s travel advice before making any decisions.

  • Do I qualify for the Canada Emergency Response Benefit (CERB)?

Please refer to the Government of Canada’s information to see if you qualify.

If you have any other questions or concerns, please refer to the following government resources: